Refund and Returns Policy
Time Frame for Returns
You have 30 days from the date of your purchase to return an item for a full refund or exchange. Unfortunately, we cannot accommodate any returns or exchanges beyond this 30-day window.
Eligibility Criteria
For a return to be eligible, the item should be unused and in the exact condition in which you received it. Additionally, please ensure that it is in its original packaging.
Required Documentation
A receipt or valid proof of purchase is mandatory to complete your return.
Refunds Procedure
Inspection and Notification
Upon receipt and thorough inspection of your returned item, we will send you an email confirmation. This email will also include details on whether your refund has been approved or declined.
Refund Issuance
If approved, your refund will be processed promptly. A credit will be applied to your original method of payment within a specified number of days.
Troubleshooting Late or Missing Refunds
- Double-Check Your Bank Account: Sometimes transactions take a while to reflect in your account.
- Consult Your Credit Card Provider: Credit card companies may take some time before officially posting the refund.
- Speak to Your Bank: Delays in processing are common; it may take some time before your refund is officially posted.
If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected].
Sale Items
Please note that only regular-priced items can be refunded. Items on sale are not eligible for a refund.
Shipping Returns
You are responsible for covering the shipping costs for returning your item. These costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from it.
Shipping times for exchanged products may vary based on your location.
Need Assistance?
For any questions or concerns regarding returns and refunds, please don’t hesitate to contact us at [email protected].